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Web platformHealthcare providersMedServeFrom member verification to claim settlement, in one portal.
MedServe is the PetherInsure web portal for health facilities. Providers verify a member’s coverage at reception, submit claims and approval requests online, and follow processing, adjudication and settlement in real time. Policy coverage is checked automatically.
PI-2024-08817
Capabilities
What MedServe does
Verify coverage, submit claims and approval requests, and follow settlement in real time.
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Member verification
Confirm a member’s identity, policy status and remaining benefits before care begins.
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Online claim submission
Submit claims with the services provided and their amounts. No more paper forms to chase.
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Approval requests
Request approval for treatments that need it; the insurer’s medical consultants respond from MedLine.
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Dispensation
Record medicines dispensed against the member’s benefit package.
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Real-time tracking
Follow every claim from submission through adjudication to settlement.
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Direct insurer contact
Reach the insurer from within the portal when a case needs a conversation.
How it works
MedServe, step by step
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Verify the member
Check coverage and remaining benefits as the patient arrives.
Clinique du Lac EN CLReception deskNew claimOut-patient visit · 4 March 2026Verify member 2Services 3SubmitMember verifiedCoverage activeABAmina Bello
PI-2024-08817InsurerSanavie AssurancesPlanFamily GoldValid until31 Dec 2026Out-patient balance39 000 XAFIn-patient balance420 000 XAFServices providedAdd serviceServiceAmountCoverageSpecialist consultation15 000 XAFCoveredFull blood count8 500 XAFCoveredAbdominal ultrasound25 000 XAFNeeds approvalMedicines dispensed12 300 XAFCoveredTotal60 800 XAFCovered (80%)48 640 XAFMember share12 160 XAFRequest approvalSubmit claimApproval request sentAbdominal ultrasound · routed to MedLine -
Record care & submit
Add the services provided and send the claim or approval request in one step.
Clinique du Lac EN CLReception deskNew claimOut-patient visit · 4 March 2026Verify member 2Services 3SubmitMember verifiedCoverage activeABAmina Bello
PI-2024-08817InsurerSanavie AssurancesPlanFamily GoldValid until31 Dec 2026Out-patient balance39 000 XAFIn-patient balance420 000 XAFServices providedAdd serviceServiceAmountCoverageSpecialist consultation15 000 XAFCoveredFull blood count8 500 XAFCoveredAbdominal ultrasound25 000 XAFNeeds approvalMedicines dispensed12 300 XAFCoveredTotal60 800 XAFCovered (80%)48 640 XAFMember share12 160 XAFRequest approvalSubmit claimApproval request sentAbdominal ultrasound · routed to MedLine -
Track settlement
See decisions as they happen and follow payment through to settlement.
Clinique du Lac EN CLBillingLast 30 daysClaimsFollow every claim through to settlementSubmitted148Approved131Settled this month2 450 300 XAFAllIn reviewApprovedPaidIDPatientDateAmountStatusCLM-24081Amina Bello4 Mar60 800 XAFIn reviewCLM-24074Jean-Paul Mbarga3 Mar18 500 XAFApprovedCLM-24069Aïcha Njoya3 Mar112 000 XAFPaidCLM-24061Paul Etoundi2 Mar9 000 XAFRejectedCLM-24055Grace Tabi1 Mar34 200 XAFPaid
Benefits
Why teams choose MedServe
- Coverage confirmed before care, not after
- Fewer rejected claims thanks to automatic checks
- Clear visibility on what has been paid and what is pending
- Less time on administration, more time on patients
Part of the ecosystem
MedServe works with
Get started with MedServe
Access to MedServe is set up for each organisation. Talk to our team to get started.
