PolicyHub
MedServe
SelfService
MyCare
MedLine
EnrollioSupport
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We’re here to help with sales questions, product support and partnership enquiries.
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Choose the channel that suits you. Our team is ready to assist.
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Email
General enquiries and product support.
help@pether.ioWe typically respond within 24 hours on business days.
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Head office
7960 Donegan Drive, Suite 201
Manassas, VA 20109
United States
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We typically respond within 24 hours on business days.
Help centre
Frequently asked questions
Quick answers about PetherInsure and its products.
Which PetherInsure product is right for me?
It depends on your role. Insurers use PolicyHub, health facilities use MedServe, companies holding a group policy use SelfService, members use MyCare, insurers’ medical consultants use MedLine and enrollment agents use Enrollio.
Where can I download MyCare?
MyCare is available on the App Store and on Google Play. Members sign in to see their coverage; people without coverage can register using their identification document.
How do health facilities submit claims?
Through MedServe. The facility verifies the member’s coverage, records the services provided, submits the claim or approval request online and follows it through to settlement.
How are approval requests handled?
Approval requests submitted in MedServe are sent in real time to the insurer’s medical consultants in MedLine. Their decision is returned to the facility and recorded by the insurer in PolicyHub.
How can my company enroll its employees?
Companies holding a group policy enroll employees and their dependants in SelfService, individually or in bulk. Insurers can also enroll members in the field with Enrollio agents.
How do I get access to PolicyHub, MedServe or SelfService?
Access to the web platforms is set up for each organisation. Contact our team and we will help you get started.
How is data protected?
PetherInsure protects information with encryption in transit and at rest, role-based access control, audit logging and multi-factor authentication.
Can PetherInsure connect to our existing systems?
Yes. PolicyHub provides web service APIs, for example to generate invoices and manage payment collections through your accounting system. Talk to our team about your integration.